Report a Claim (Damage From a Named Storm)

**If you DO NOT have flood insurance you can file for assistance at https://www.disasterassistance.gov Registering online is the quickest way to register for FEMA assistance. If you don't have access, you may register by calling 1-800-621-FEMA (3362). Disaster assistance applicants who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.

Assistance can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses and other programs to help individuals and business owners recover from the effects of the disaster.

 ***If you need to report a claim, please call our office at 713-349-0400 and we will assist you with reviewing your deductible and determining which company to file with. You can also reach us via Online Chat

If you want to get started on the clean up process, please document your loss.

• Take pictures inside and out of damages and water lines.
• If the water entered the dwelling, you can remove wet drywall and carpeting. Cut one foot above the water mark on the wall of every room that was damaged.
• Save a 1ft by 1ft piece of each different type or style of carpet and padding in each room that you remove the carpeting.
• Do not through anything away until the adjuster comes to inspect the damage.
• If you choose to use a remediation contractor, please be aware that all charges they include are not reimbursable under flood policy.
• If you need an advance on your claim ask your adjuster.
• If you have flooded previously have your documents, receipts and photos to prove prior repairs.
• Start a list of contents damage

ServoPro provides 24 hour emergency restoration services for damage caused by water, fire, mold and flood.

FEMA – 1-800-621-FEMA (3362)

For temporary repairs to your home or business:

Make a list of your damaged property. Take photos or videotape of the damage prior to making any temporary repairs. Don't throw away damaged items until your insurance adjuster has had a chance to view them. Only make reasonable and necessary temporary repairs ONLY to protect the property from further damage. Cover broken windows and holes to keep rain out. Don't make permanent repairs until instructed by your insurance company. Keep a record of your repair expenses and save all receipts. "Temporary" means something that can be reasonably removed for inspections. It cannot be repairs that will prevent the adjusters from seeing the reported damage. Give the photos and documentation to the adjuster.

We live and work in your local area and understand this is a stressful time.  Bad weather disrupts everyone’s life, and the uncertainty can be difficult to deal with.  We are here to help you through this process.  Please be safe, and contact us with any questions.