Flood Claim Procedures

Adjuster Initial Contact

An adjuster will call to set an appointment at the policyholder's phone given in the First Notice of Loss. Adjuster physically views the damaged property, photos and samples collected by the policyholder to define a preliminary estimate of the claim. Policyholders can supply descriptions of damaged structure and property, including make, model and serial numbers and original purchase price, if available.

Policyholder may request and sign documents with the adjuster to generate an advance payment for

building and contents damage. (Note: Any advance payment and policy deductibles will be subtracted from the total claim payment amount at final settlement of the claim. NFIP Flood Policies provide coverage for building and property damage, not living expenses.)

• To assist in this step, an evacuated policyholder should establish an address where the claims payment can be received via US Mail. Claimants should be aware that claims checks for building damage must be written out jointly to all the named policyholders as well as the name of the mortgage company holding an interest, if any.

Adjuster Prepares Final Estimate

A final estimate to set the total value of the claim is prepared by the adjuster including reasonable costs to repair damage to arrive at the total value of the claim.

The adjuster will complete, and the policyholder must sign a Proof of Loss statement before Wright Flood generates the final claims payment check to be mailed to the policyholder. A Proof of Loss, signed by the policyholder, must be filed within 60 days of the date of the flooding.

• The policyholder should request and receive a copy of the final estimate of the claim damage as documentation when the Proof of Loss statement is signed.
• If an advance payment was received, that amount will be deducted from the total claim and will be reflected in the claim check.

Claim Settled and Closed

When the claims check and final estimate are received by the policyholder, the claim is settled and closed by the insurance company. Various reports of claims reported, damage estimates and claim payments are reported to the NFIP by the insurance carrier throughout a claims event.

Supplemental Claim-Undocumented damage discovered during Repairs

If additional flood damage, not included in the final estimate of the claim, is discovered during the repair process, the policyholder should immediately contact the adjuster or the insurance carrier directly, to generate a supplemental claim for additional damage. A Proof of Loss for supplemental damage should also be filed within 60 days of the flood event. If discovered beyond the 60 day limit, contact the adjuster immediately and payment of a supplemental claim will be decided on a case by case basis.